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Terms and Conditions

Thank you for shopping with us. We look forward to growing with you. Following are the terms and conditions for when you shop with Plantacard.

Planting guarantee

It is important to note that the success of your Plantacard growing into a healthy plant (herbs, wildflowers or vegetables) requires looking after the seedlings much the same as you would when you buy a packet of seeds in a shop.

In addition to reviewing the information provided in the FAQ section and planting instructions on this website, please take the time to do your own research on how to best plant and germinate the seeds that are infused in your Plantacard. This will ensure the best possible chance of your Plantacard growing into a beautiful and lasting memento. Due to these variables which are outside of Plantacards control, it is impossible to guarantee your Plantacard will grow.

Returns

Because our products contain seeds, we do not accept returns. In the event of receiving incorrect, damaged or faulty goods, please contact Plantacard at hello@plantacard.com.au within 7 days of receipt. We will arrange for the goods to be returned at our cost and a new replacement order be dispatched. We do not accept refunds, exchanges or credits under change of mind.

Shipping

We accept orders from all over Australia. However to our TAS customers, please note that there are quarantine regulations when importing seeded paper into your state. Our cards are fine to bring into Tasmania as long as you complete the required form which can be found here.

All orders are dispatched within 24 hours of receiving your order during business hours 9am-5pm, Monday to Friday.

We use Australia Post and strive to have your order shipped as quickly as possible, generally arriving to you within 5 business days or opt for Express Shipping to receive earlier. You will receive a confirmation email once your order is shipped. 

Delivery will take approximately 7 business days. Free shipping on all orders Australia wide. Express shipping also available at checkout for $4.50.

Payment Details

All orders must be prepaid. Full payment is made in the checkout process and an order receipt will be emailed once payment is received. All prices displayed are in AUD and GST is included in the recommended retail price. Payment can be made via credit card, Apple Pay, PayPal or Afterpay. Credit cards accepted include Visa and MasterCard.

Data Protection

All personal data obtained through use of this website is processed in accordance with the principles laid down in the Act. Please see plantacard.com.au Privacy Policy for more information.

Off-site links

A link to a non-plantacard.com.au website does not mean that Plantacard endorses or accepts any responsibility for the content or the use of such website. It is up to you, the Buyer, to take precaution to ensure that whatever it selects for its use is free of such items as viruses, worms, Trojan horses and other items of destructive nature.

User Registration, eligibility, and account activity

In registering for a plantacard.com.au username, you acknowledge and represent that you are an individual of at least 13 years of age who can form legally binding contracts under applicable law. You agree to keep the username and password confidential. You further guarantee that the information supplied to the plantacard.com.au website is accurate. Falsifying or omitting contact information such as a member' s name, address, and/or telephone number when registering with plantacard.com.au is not permitted. Users are also not permitted to use fax or disconnected numbers as a telephone number. When using this website you must obey all applicable international, federal, state, and local laws.