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Terms and Conditions

For all Plantacard customers:

Thank you for shopping with us. We look forward to creating lasting memories with you. Following are the terms and conditions for when shop with Plantacard.

Planting guarantee

It is important to note that the success of your Plantacard growing into a healthy plant (herbs, wildflowers or vegetables) requires looking after the seedlings much the same as you would when you buy a packet of seeds in a shop.

In addition to reviewing the information provided in the FAQ section and planting instructions on this website, please take the time to do your own research on how to best plant and germinate the seeds that are infused in your Plantacard. This will ensure the best possible chance of your Plantacard growing into a beautiful and lasting memento. Due to these variables which are outside of Plantacards control, it is impossible to guarantee your Plantacard will grow.

Returns

Because our products contain seeds, we do not accept returns. In the event of receiving incorrect, damaged or faulty goods, please contact Plantacard at hello@plantacard.com.au within 7 days of receipt. We will arrange for the goods to be returned at our cost and a new replacement order be dispatched. We do not accept refunds, exchanges or credits under change of mind.

Shipping

We accept orders from all Australian cities except WA and TAS due to quarantine restrictions. Delivery to all eligible states will take approximately 7 business days. Free shipping on all orders Australia wide.

Payment Details

All orders must be prepaid. Full payment is made in the checkout process and an order receipt will be emailed once payment is received. All prices displayed are in AUD and GST is included in the recommended retail price. Payment can be made via credit card or PayPal payment gateway. Credit cards accepted include Visa and MasterCard.

Data Protection

All personal data obtained through use of this website is processed in accordance with the principles laid down in the Act. Please see plantacard.com.au Privacy Policy for more information.

Off-site links

A link to a non-plantacard.com.au website does not mean that Plantacard endorses or accepts any responsibility for the content or the use of such website. It is up to you, the Buyer, to take precaution to ensure that whatever it selects for its use is free of such items as viruses, worms, Trojan horses and other items of destructive nature.

User Registration, eligibility, and account activity

In registering for a plantacard.com.au username, you acknowledge and represent that you are an individual of at least 13 years of age who can form legally binding contracts under applicable law. You agree to keep the username and password confidential. You further guarantee that the information supplied to the plantacard.com.au website is accurate. Falsifying or omitting contact information such as a member' s name, address, and/or telephone number when registering with plantacard.com.au is not permitted. Users are also not permitted to use fax or disconnected numbers as a telephone number. When using this website you must obey all applicable international, federal, state, and local laws.

For Wholesaler customers (Plantacard® reseller)

Thank you for your interest in becoming a reseller of Plantacard! We take great pride in our relationships with our retailers and we're excited for the opportunity to be working with you.

Following are the terms and conditions of becoming a Plantacard reseller.

Right to Accept or Deny Orders

We reserve the right, in our sole and absolute discretion, to accept or deny any orders made.

Amendment of Terms

We reserve the right, in our sole and absolute discretion, to amend these Terms and Conditions at any time. Amended terms will be posted on the website.

Company Requirements

The reseller must have a retail (physical or online) storefront, an Australian ABN and be located in Australia.

Marketing Guidelines

As we begin our journey to build on our brand, it is important that we all represent the brand in a consistent manner in line with our brand guidelines. As with anything new, it will take some time to embed the new Plantacard brand across Australia. To ensure consistency and cohesion in this early stage of brand implementation, we will continue to build assets to create a strong brand identity and presence across Australia. All artwork using the Plantacard brand must be vetted and approved by Plantacard. This includes artwork for signage, displays, advertising, promotional material and printed items.

If you need Plantacard to help with the design of any new any material, please provide us with all the information we’ll need including content, size, dimensions and materials by emailing hello@plantacard.com.au. We will work with our designers to provide you with a final design and depending on the size of the project, this may take between two and four weeks. Final artwork will be provided after the project has been approved.